Situational Risk Management in Enterprise Resources Planning Systems (ERP) Implementation: An Empirical Study

Denis Delismajlović; Elvir Čizmić

Denis Delismajlović “Dzemal Bijedic” University of Mostar, Faculty of Economics and Business / Univerzitet „Džemal Bijedić” u Mostaru, Ekonomski fakultet
Elvir Čizmić University of Sarajevo, School of Economics and Business / Univerzitet u Sarajevu, Ekonomski fakultet

Keywords: Enterprise systems, ERP, Integrated Business Information Systems, Risk Management, Situational methodology

Abstract

Implementation of enterprise business information systems, due to their complexity and integration, requires many resources and is often unsuccessful. To reduce the number of unsuccessful implementation and improve their results, it is necessary to manage risks actively during the implementation, which involves adapting the process to the implementation context. This paper proposes a model for a situational approach to risk management based on the context of implementation, i.e. implementation approach and the characteristics of organizations where the system is implemented. An empirical study has been conducted based on a survey sent to experts from a number of countries involved in enterprise system implementation to test and analyze differences related to different characteristics and contexts.